Refund policy

Return & Exchange Policy – Judah Collection

At Judah Collection, every piece is created with intention, quality, and purpose. Because many of our items are produced in limited quantities or made-to-order, we maintain a strict but fair return policy to protect both our customers and our brand integrity.

Store Credit Only

All approved returns are eligible for store credit only. We do not offer cash refunds or returns to the original payment method.

Store credit can be used toward any future purchase on our online shop and does not expire unless otherwise stated.

Damaged or Incorrect Items

We carefully inspect all orders before shipping. However, if you receive a damaged or incorrect item, you must:

• Contact us within 5 days of delivery
• Provide clear photo or video evidence of the damage or issue
• Include your order number and full name

Once reviewed and approved, we will issue store credit or offer a replacement depending on product availability.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Sale or discounted items
• Limited edition drops

 

Shipping Costs

• Customers are responsible for return shipping costs unless the item was incorrect or damaged.
• Original shipping fees are non-refundable.
• Custom or personalized pieces

Important Notes

Judah Collection reserves the right to deny any return that does not meet the conditions listed above. We are a faith-driven brand focused on quality, integrity, and intentional design.

We appreciate your support and understanding as we continue to build meaningful pieces that carry purpose and message.